Last updated: 21 October 2026
1. Who we are
Moon Coin Productions Inc. produces and presents live touring theatre productions. We are responsible for the personal information collected through this website.
Moon Coin Productions Inc.
106-3038 St. Johns St
Port Moody, British Columbia, V3H 0L3
Canada
We are based in Canada and most of our audiences are too, so this policy is written to meet Canadian privacy law (PIPEDA). We also apply the stricter European standard (the GDPR) to everyone who visits the site, rather than treating visitors differently depending on where they are.
2. Booking enquiries
When you send a booking enquiry through the website, the form asks for your name, email address, phone number, the organisation you represent, the type of event, its location and date, a budget range, and any other details you choose to add.
We use this to respond to your enquiry and to discuss the booking. We do not add you to our mailing list or send you marketing. If you have accepted marketing cookies, a scrambled copy of some of these details also goes to Meta, as explained in section 5.
Your enquiry is emailed to us, not stored on the website. The form sends it to us by email and does not save it on the website. Once it has been sent, the only full copy is the one in our email account.
Your IP address is used only to stop the form being abused. To stop anyone flooding us with automated submissions, the website counts how many enquiries have come from your internet connection in the past hour. Your address is not kept in readable form. What is stored is a scrambled reference and a number, and both are discarded an hour later. They are not attached to your enquiry, never reach our email, and are not used for anything else.
3. Mailing list
If you sign up for our mailing list, you give us your name, email address, and your city and state or province. We use your name to address our emails to you, and your location to tell you about shows coming to your area. We use them for nothing else, except that if you have accepted marketing cookies, a scrambled copy also goes to Meta, as explained in section 5. You can unsubscribe from any message we send.
Our mailing list is run by Zoho Campaigns, so your details are stored on Zoho’s systems as well as being visible to us. Zoho holds our list in its Canadian data centre.
The sign-up form is provided by Zoho and does not load at all unless you accept marketing cookies. If you decline, a short notice appears in place of the form and the website does not contact Zoho. Zoho receives nothing about you unless you accept marketing cookies.
4. Website statistics
We use Jetpack Stats and Google Analytics to see how many people visit the site and which pages they read. We use this to decide what to put on the website. We look at visits as a whole, not at individual visitors. The Google Analytics account is owned by Moon Coin Productions.
Statistics are collected only if you accept them on the cookie banner. If you decline, nothing is recorded.
5. Advertising
We advertise our shows on Google and on Meta’s platforms, Facebook and Instagram. To see whether those ads work, the website uses the Google Ads tag and the Meta Pixel.
What they measure. When you click a Get Tickets or Buy Tickets button, we tell Google and Meta that the click happened, along with the name of the show and the venue. Tickets are sold on each venue’s own website, so we never learn whether you bought one, and Google and Meta do not learn it from us.
The tags also record which pages of our site you visit, and which of our ads you clicked to get here, if any. That is how a ticket click is credited to the ad that led to it. Google and Meta can also use this to show our ads to people who have visited our website, and each can link it to an account you hold with them.
Forms. If you fill in a form on our website after accepting marketing cookies, such as a booking enquiry or the mailing list sign-up, the Meta Pixel also sends Meta a scrambled (hashed) copy of details such as your name, email address, phone number and city. Meta uses them to match your visit to a Facebook or Instagram account, so that it can tell whether our ads work. Meta cannot read them back as plain text, but it can link them to an account you hold with it. Google receives nothing you type into a form.
The advertising tags load only if you accept marketing cookies. If you decline, the website does not contact Google Ads or Meta at all. Google and Meta handle what they receive under their own privacy policies: Google’s and Meta’s.
6. Companies that handle data for us
Running a website means other companies necessarily handle some information for us. Below is the complete list, grouped by when it happens, with what each company receives.
Always, on every visit
- Automattic (WordPress.com) hosts the website.
Receives: everything that passes through the site, including your IP address. - Automattic serves our photographs from its image network.
Receives: your IP address, when a page with images loads. - Automattic (VideoPress) serves the video on our home page.
Receives: your IP address, when the home page loads. - Automattic (Bilmur) measures how quickly our pages load.
Receives: your IP address, and timings for the page you are viewing.
Only after you accept cookies
- Automattic (Jetpack Stats) collects visitor statistics.
Receives: pages viewed, and your IP address. - Google (Google Analytics) collects visitor statistics.
Receives: pages viewed, your browser and device type, and your IP address. - Google (Google Ads) measures our Google advertising, and can show our ads to people who have visited the site.
Receives: pages viewed, ticket button clicks with the show and venue, the ad you arrived from if any, your browser and device type, and your IP address. - Meta (Meta Pixel) measures our Facebook and Instagram advertising, and can show our ads to people who have visited the site.
Receives: pages viewed, ticket button clicks with the show and venue, the ad you arrived from if any, your browser and device type, your IP address, and a scrambled copy of details you type into our forms, such as your name, email address, phone number and city. - Zoho (Zoho Campaigns) runs the mailing list.
Receives: your name, email address, city and state or province, and only if you sign up.
Only when you filter events by city
OpenStreetMap finds a city on the map for the events filter. It receives the city name only, never anything about you. Our own server asks OpenStreetMap where the city is, and your browser never contacts it, so it gets no IP address, no cookie and nothing that identifies you. It is listed here for completeness.
Automattic, Google and Meta may process this information outside Canada, including in the United States.
7. How long we keep things
Booking enquiries stay in our email archive with no fixed deletion date, so that we can handle a later booking from the same organisation. You can ask us to delete yours at any time, using the contact details in section 10.
Mailing list. When you unsubscribe, your email address is removed from our mailing list right away.
Website statistics are kept as totals and are not tied to you as an individual.
Advertising. The cookies that the Google Ads tag and the Meta Pixel place on your device expire after 90 days. Google and Meta keep what they receive under their own privacy policies.
8. Cookies
The first time you visit, the website asks whether you accept cookies. Until you accept, no company outside our website host receives anything that identifies you. That covers the mailing list form, our visitor statistics and our advertising.
Our host, Automattic, necessarily handles every request to the site: it runs the servers, serves our photographs and video, and measures how quickly pages load. Section 6 sets out exactly what that involves. None of it is used to advertise to you or to build a profile of you, and none of it is shared with anyone else.
You can change your mind at any time with the Cookie Settings link at the bottom of every page. Our Cookie Policy, also linked at the bottom of every page, lists every cookie the site uses and what each one does.
9. Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct anything that is wrong;
- delete what we hold, unless we are required to keep it;
- send you a copy of it;
- stop using it, which includes withdrawing any consent you have given.
Write to us using the details in section 10 and we will respond within 30 days. There is no charge.
If you are unhappy with our response, you can complain to the Office of the Privacy Commissioner of Canada. If you are in the European Union or the United Kingdom, you can complain to your own national data protection authority instead.
10. Contact us
Send questions about this policy, and any request about your personal information, to:
Moon Coin Productions Inc.
106-3038 St. Johns St
Port Moody, British Columbia, V3H 0L3
Canada
Email: mooncoinlive@gmail.com
11. Changes to this policy
We update this policy whenever the website changes what it does with information, for example if we add a new service that handles your data. The date at the top shows when it was last revised.